This policy covers cancellations, refunds, and how and when we deliver what you have paid for. It applies alongside our Terms and Conditions.
Delivery of services
Everything we sell is a service or a digital product. Nothing is shipped physically unless we agree otherwise in writing for printed books.
- Studio hire — delivered at the booked time at our Karve Nagar studio
- Editing of a shoot — normally within 7 working days of the recording, unless a different timeline is agreed
- Voiceover and audio production — to the timeline stated in your quotation
- Audiobook, ebook and print production — to the schedule in your written agreement, since timelines depend on length, narration and platform review
- Workshops and courses — on the published dates
- Contest entry — your entry is registered once payment is verified, normally within 48 hours, and confirmed on WhatsApp or email
Where a distribution platform reviews a title before release, that review is outside our control and can affect the publication date.
Studio bookings
- Cancelled more than 48 hours before the booking: full refund, or reschedule at no charge
- Cancelled between 24 and 48 hours before: 50% refund, or reschedule once at no charge
- Cancelled less than 24 hours before, or not attended: no refund, because the time was held for you
- If we cancel or cannot provide the studio: full refund, or a rescheduled slot, whichever you prefer
Production and publishing projects
Advances are used to reserve studio time, narrators and production staff.
- Cancelled before work begins: refunded in full, less any third-party costs already committed
- Cancelled after work begins: we refund the balance for work not yet done, and retain the value of work completed to that point
- Once a title has been produced and delivered to a platform, the production fee is not refundable
If the delivered work does not match what was agreed in writing, tell us within 7 days and we will correct it at no charge.
Workshops and courses
- Cancelled more than 7 days before the start date: full refund
- Cancelled within 7 days: transferable to a future session, but not refundable
- If we cancel or postpone: full refund, or a place on the next session, whichever you prefer
Contest entry fees
Contest entry fees are not refundable. This includes entries disqualified for breaching the published rules — for example exceeding the word limit, missing a required component, or submitting previously published work. Please check the rules before you pay.
There are two exceptions. If you are charged more than once for the same entry, we refund the duplicate in full. If we cancel the contest before judging concludes, we refund every entry fee received.
How refunds are made
Approved refunds are sent back to the original payment method. We initiate them within 7 working days of approving your request. Your bank or payment provider then typically takes a further 5 to 10 working days to credit the amount, which is outside our control.
How to request a refund
Email zankarstudios@gmail.com or WhatsApp +91 97650 81298 with your name, the date of payment, the amount, the transaction reference and the reason. We acknowledge every request within 3 working days.
Disputes
If you are unhappy with an outcome, write to us first — most things are resolved directly. Any dispute that cannot be resolved is subject to the laws of India and the exclusive jurisdiction of the courts at Pune, Maharashtra.